Discounts? Purchase any 12 items from our catalog and receive 10% off of your cart total. In addition, some items have quantity discounts of their own. These two discounts are calculated in the cart automatically.
Why does a search show so many items? Use quotes to bring up items that include that information only. For example, "Dremel 425" will bring up only items with Dremel 425 in the name or description. Put the item sku in quotes it will only bring up that item.
Can I save my cart? If you create a log in account and log in, items you place in the cart will be there when you return to our site even if you are using a different devise.
How long will items stay in my cart? Items are not removed from our inventory until the order is complete. If you place items in your cart but to not complete your order, those items may be sold to another customer that completes checkout.
Why do the contents of my cart keep disappearing? You must allow or have Cookies enabled to use the shopping cart on any web site. Deleting cookies and/or enabling cookies will solve most functional issues. It is also a good idea to delete all of your browsing history if you have not done so recently.
Will I be charged sales tax? Oregon does not have a sales tax, so we do not charge sales tax to anyone. A resale certificate is not required since we do not charge sales tax.
Is there a minimum purchase? We do not have a minimum purchase requirement. However, there are quantity discounts such as 10% off orders of 12 or more items, larger quantity discounts on certain items and shipping discounts such as the Free S&H on orders over $75.
Can I open an account? All orders must be prepaid by credit card, Paypal, Amazon Pay, business check or money order. We do not accept PO's as a form of payment or offer any accounts on terms.
Do you only sell to other businesses? We sell to individuals, businesses, schools, universities, and government agencies.
How much is shipping? We offer shipping as low as $3.49 for domestic orders. Free Shipping and handling is offered on orders over $75 and shipped within the 48 states, International shipping is calculated from the carriers rates based on the estimated weight and delivery location.
How long will it take to get my order? Most orders are shipped the same or next business day (Monday through Friday, excluding holidays). Delivery times will depend on the shipping method you choose and how far you are located from us. Within the 48 contiguous states, delivery for First Class mail or UPS Ground is generally 5 - 7 business days and Priority mail averages 2 - 3 business days.
Can I get more of an item than you show in stock? For most items, there may be more on the way or we can special order more for you. Please contact us by email email@example.com or telephone (541) 926-1003 to ask about a specific item.
Why can't I find the item I ordered last time? The item may be out of stock, discontinued or moved to a new location. Please call us (541) 926-1003 or send an email to firstname.lastname@example.org with the item number and description so we can try to locate the item for you or offer a similar item.